Exercise 3b: Observing Backchanneling
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1. Question
Listen to a long telephone conversation and observe when the person is listening.Write down the verbal cues the listener provides to “support” the conversation.
Examples you might hear include “Uh huh”, “Yes, that’s right”, and “Hmmm”.
Use the space below to report what you observed.
What other words or phrases did the listener use to encourage the person on the other end of the line to continue their remarks?
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